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ICA Webinars

SAVE THE DATE! 

Thursday, January 22, 2026
1:00 PM - 2:00 PM EST
Healthy Conflict: The Missing Secret Ingredient
Speaker:  Borja Rosales, Bold Events

 

Avoiding hard conversations does not remove problems. It delays the cost.

In this candid and practical webinar, Borja Rosales, General Manager of Bold Events, explores why healthy conflict is essential for strong leadership, aligned teams, and sustainable growth.

Too often, leaders confuse harmony with alignment. The result is silence, side conversations, and decisions made behind closed doors. Borja challenges that mindset and provides clear guidance on how leaders can set the tone for open dialogue, confront issues in real time, and turn discomfort into clarity.

Attendees will walk away with practical insights to:

  • Recognize the real cost of conflict avoidance

  • Understand what healthy conflict actually looks like in action

  • Identify behaviors they may be unintentionally allowing

  • Lead conversations that strengthen trust and accountability

If it feels uncomfortable, you are already doing the work.

Cost:
ICA Members:   FREE, included in your membership
Non-Members:  $59.00

Click here to register

 

ICA Members have 24/7 access to all previous webinars.  Click here to view the Webinars On Demand.


Previous webinars include:

GET ON THE LIST! How Venues Choose Their Caterers - and How to stay at the Top (Nov 2025)

Presented by Jonathan Aymin, WEVA, The Venue Rx, Common Sense Events. This ICA webinar gave caterers a direct and honest look into how venues truly choose their preferred partners and what it takes to remain at the top. Jonathan Aymin outlined the qualities that matter most to venues and emphasized the importance of consistency, communication, and professionalism from the very first touchpoint through the final client experience.

You Sell What You Are - How to Be a Sales Professional (Oct 2025)

How many times have you thought, “That sale could’ve gone better”? Sales is already competitive enough. Don’t let avoidable missteps get in your way.

Jennifer Perna of Fulton Market Consulting presents a fast-paced ICA webinar designed to help you lead with professionalism, sell with confidence, and remove the roadblocks holding you back.

You don’t just sell food and service. You sell what you are.

The Do’s and Don’ts of Holiday Menus (Sep 2025)

Panelists:
Heidi Brice, Puff 'n Stuff (Sales)
Candice Hudnall, Hamby Catering & Events (Marketing)
Roy Porter, EngageWorks (Operations)
Hunter Hunt, LUX (Culinary)
Moderated by: Chris Sanchez, LUX

This webinar equipped ICA members with real-world strategies to reduce stress, elevate quality, and sell smarter during the busiest time of year. The panel shared practical do’s and don’ts across Culinary, Sales, Marketing, and Operations; plus a powerful list of team action steps to bring back to your business. 

Dear Betty & Lexi, I Have an Ops Problem (Aug 2025)

Betty Kalin, Vice President, Dish Food & Events
Lexi Opdenaker, Director of Event Experiences, Simply Fresh Events
Moderated by: Clark Kinkade, Event Director, Dish Food & Events

The Sales Shift: How Top Sellers are Winning in 2025 (Jul 2025)

Matt Baker, Chief Culinary Officer, Feast on This
Cassidy Clay, Event Coordinator, Market Catering
Jessica Hill, Director of Sales, CT Wedding Group
Kim Keane, Experience Specialist, Russell Morin Catering & Events

MODERATOR: Margaret Brower, Sales & Marketing Strategist & CEO, Rainmaker Sales & Marketing Group